When will the Fate of Chentoufi Ship
We are expecting Fate to ship some time in October. In addition to publishing the book, we are waiting on a few of the add-ons as well.
Last updated: July 26, 2023 06:46
Why are there shipping fees being added?
Shipping is extremely volatile and, as predicted, has changed significantly since the Kickstarter ended. We didn’t charge for shipping during the KS for this very reason. We did keep it as low and as reasonable as possible to account for both shipping fees and packaging.
Last updated: July 26, 2023 06:49
What is the Gaxx Club?
The Gaxx Club is a new organization being launched in September with the idea that we would keep people very interested in Gaxx Worx both entertained and better informed about what’s going on with us AND with the worlds we’re developing. Members will enjoy a monthly publication that includes new information about the worlds we’re developing, as well as artwork, and interviews or other conversations with both the developers and personalities involved at Gaxx Worx.
Last updated: July 26, 2023 06:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.